Delivery & Return Policy

Delivery options and pricing

All parcels will be handled and delivered by Australia Post within 1 business day of payment being cleared. If you wish you use an alternative courier, please contact us and we will let you know whether this is possible. Delivery information will be emailed to you upon the dispatch of your order. The delivery options will be available below.

Delivery Method

Orders < $60

Orders $60 - $120

Orders  > $120

Regular Parcel Post (1 – 7 business days)

$7.00

Free

Free

Express Post  (1 – 3 Business days)

$10.00

$4

Free

 

Delivery Times

All orders will be dispatched from Melbourne within 24 hours of payment being cleared (next business day if your order is placed on a weekend/public holiday). Orders placed before 12pm will be dispatched on the same day. Delivery times to different states will be listed in the table below. The delivery time will be based on when your order is dispatched.

Delivery Destination

Regular Post

Express Post

VIC

2 - 3 Business days

1 – 3 business days

NSW

3 - 4 Business days

1 – 3 business days

QLD

3 – 5 Business days

1 – 3 business days

TAS

3 – 4 Business days

1 – 3 business days

WA

4 – 7 Business days

1 – 3 business days

NT

4 – 8 Business days

2 – 3 business days

ACT

3 - 4 Business days

1 – 3 business days

SA

2 – 3 Business days

1 – 3 business days

 

The estimated delivery times are correct in accordance with the Australia Post website. Please note delivery times are to metropolitan suburbs only. Please allow an additional 1- 2 business days extra for regional addresses.

If tracking has been provided, please allow 1 - 2 business days for the tracking to update. Please track your parcel in the following link: auspost.com.au/track

 

Do you deliver to Parcel Lockers and P.O Boxes?

Yes we do. Please ensure to include the street address if there is one. 

 

Delivery issues

We understand it can be frustrating if you have not received your item within the specified time frame. Please contact us directly at support@kikoandbeauty.com if you are experiencing one of the issues below.

  • Australia Post tracking says ‘delivered’ but you have not receive your order yet
  • Order is currently in transit according to Australia Post website
  • Item has been damaged during transit
  • Item has been stolen or lost during transit
  • Order has been returned to sender
  • You have entered the wrong address into our system

Australia Post related delivery issues will require a 2 - 5 business day waiting period to allow Australia Post to investigate the issue. We would kindly ask for your patience during this time. We will try our best to get your order to you as soon as possible.

Orders that have been damaged, stolen or lost may be compensated by Kiko & Beauty upon investigation. In the event the product has been damaged, we may request for photographic evidence. Orders that are stolen or lost may have a 1 – 3 business day processing time before being reimbursed.

Kiko & Beauty will not be responsible for any orders that have the wrong address. If the order has been returned because the parcel was not collected, the customer will be responsible for any additional postage charges.

Return Policy

Items that are purchased and dispatched will not be eligible for refund/exchange or return. If you would like to cancel your order please contact us @ support@kikoandbeauty.com. Orders cancellations must be processed before 2pm the next business day in order for refund eligibility.

All orders will be properly packaged and checked prior to dispatch to ensure you receive your item in excellent condition. Due to the delivery process, items may rarely arrive damaged or deformed. In this event, please contact us support@kikoandbeauty.com, a refund or replacement item will be reimbursed to the customer by Kiko & Beauty. Orders that arrive with slight damage or scratches to the product packaging will not be eligible for compensation if the product has not been affected.

All customers will be protected by Australian Consumer Law and you will be eligible for a return/refund/exchange if your product is affected by one of the following conditions:

  • Product that is missing a component
  • Major failure of the product
  • Product is faulty
  • Product does not match the product image and description
  • Unacceptable quality of the product

All returns must be processed within 14 days of your order being delivered. Once this time frame has passed our return policy will not apply.